GymOS Account Deletion

Publication date: July 5, 2026

A GymOS app user can request deletion of their account and related personal data.

How to request account deletion

1. Open profile or settings in the app and submit an account deletion request if this option is available.
2. You can also send a request by email to support@gymos.kz.
3. Include the phone number linked to your account.
4. Use this email subject: GymOS account deletion.
5. After account ownership is verified, we will process the request.

Data that will be deleted

• user profile;
• contact details;
• avatar;
• push tokens;
• user support request history, unless it is required for recordkeeping.

Data that may be retained

Some data may be retained when required for accounting, tax, financial, legal recordkeeping, or compliance with legal requirements.

• payment data;
• financial documents;
• records required for accounting, tax, or legal purposes.

Processing time

Account deletion requests are processed within 30 calendar days after account ownership is confirmed.

Contacts

For questions about account and related data deletion, contact GymOS support: support@gymos.kz.